At Buyono Store, your satisfaction is our priority. We are committed to delivering high-quality products and services that meet your expectations. This Refund Policy outlines the terms and conditions under which refunds may be granted, helping ensure transparency, trust, and clarity in every transaction made through our platform.
By placing an order with us, you agree to the terms outlined below. We encourage all customers to read this policy carefully before making any purchases on https://buyono.store/.
1. General Refund Eligibility
We strive to provide excellent customer experiences, and we offer refunds under specific conditions. A refund may be applicable if:
- The product delivered is defective, damaged, or different from what was ordered.
- The product is lost in transit and confirmed undelivered.
- The order is cancelled within the allowed cancellation window.
- The product is returned in its original condition, unused and in original packaging.
- The issue is reported within the eligible refund request time frame (see Section 3 below).
Please note that certain products or services may be non-refundable (see Section 4).
2. Return and Refund Process
To initiate a return or refund, please follow these steps:
- Contact Us:
Send an email to our support team at support@buyono.store with your order number, reason for the refund, and photo evidence (if applicable). - Authorization:
Once your request is reviewed, we will notify you via email whether your refund or return is approved. Unauthorized returns will not be accepted. - Return Shipment:
If a product return is required, you must send it to our return address provided in the email. The return shipping cost may be borne by the customer unless the item is defective or incorrect. - Inspection:
Once we receive the item, it will undergo an inspection. If the product meets our return conditions, we will proceed with the refund. - Refund Issuance:
Approved refunds will be processed through the original method of payment within 7–14 business days.
3. Time Frame for Refund Requests
To be eligible for a refund, you must submit your request within the time frame outlined below:
- Damaged or Defective Products:
Within 7 days of delivery. - Incorrect Item Received:
Within 7 days of delivery. - Product Not Delivered:
Within 21 days from the order date. - Order Cancellation:
Within 12 hours of order placement, if the item has not been shipped yet.
Requests submitted after these periods may not be eligible for a refund.
4. Non-Refundable Items and Services
The following are considered non-refundable unless damaged or defective upon arrival:
- Items marked as final sale or non-returnable.
- Digital products or downloadable content.
- Perishable goods or hygiene-sensitive items (e.g., food, personal care products).
- Gift cards or promotional codes.
- Customized or personalized items made specifically for you.
5. Order Cancellations
If you change your mind, you may cancel your order within 12 hours of placement, provided it hasn’t been processed or shipped. Once the order is processed or dispatched, cancellation is no longer possible.
To cancel an order:
- Email us at support@buyono.store with your order number and subject line “Order Cancellation Request”.
Approved cancellations will receive a full refund to the original payment method.
6. Damaged or Defective Products
If you receive a product that is:
- Broken
- Physically damaged during transit
- Defective in function
- Not as described or wrong item
We will offer a replacement or full refund, depending on product availability and your preference.
Please provide:
- Photos/videos showing the damage
- Description of the issue
- Your order number
We may not issue refunds without proof of damage.
7. Refund Timeline
Once your return is received and inspected, or your refund is approved:
- Credit card or Debit card refunds typically take 5–10 business days to appear on your statement.
- UPI or Wallet refunds may take 3–7 business days.
- Bank transfer refunds may take up to 10–14 business days.
Please note that actual processing times may vary depending on your bank or payment provider.
8. Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank account or payment method.
- Contact your credit card company; it may take time before your refund is officially posted.
- Contact your bank, as processing times can vary.
If you’ve done all of this and still have not received your refund, please contact us at support@buyono.store.
9. Exchange Policy
We currently do not offer direct product exchanges. If you want a different product or variant, please return the original item (if eligible for return) and place a new order.
10. Partial Refunds
In certain situations, only partial refunds are granted. Examples include:
- Any item not in its original condition, damaged or missing parts not due to our error.
- Returns initiated beyond the stated refund window.
- Shipping costs (unless the error is ours).
In such cases, you will be informed about the applicable deduction before the refund is issued.
11. Refused or Undeliverable Shipments
If your order is returned to us due to:
- Incorrect shipping address provided
- No one available to accept delivery
- Rejected delivery attempt
You may be eligible for a partial refund, excluding original shipping costs. Reshipping can be arranged at your expense.
12. Fraudulent Claims or Abuse
Buyono Store reserves the right to reject refund requests in the case of:
- Misuse of the return policy
- Repeated refund requests from the same user
- Fraudulent behavior or dishonest reporting
Accounts engaging in such behavior may be suspended or blacklisted.